Claims Checklist

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Contact Honan Insurance Group citing the date, time, cause and location of the loss.

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Take photos of damages.

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Obtain identification of all civil authorities involved such as fire, police, health department, building inspector, etc.

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Keep damaged items safely for assessment.

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Arrange for quotes.

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Retain all invoices, time sheets etc, to ensure all costs are captured and attributable to the loss and to prevent an overlapping of normal costs with these expenditures.

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If are making a business insurance claim have your ABN and GST information handy (if applicable).


We advocate for you

  • We act as your representative, and we work with you to get the best possible outcome from the policy
  • We are passionate about ensuring a fair and reasonable outcome
  • We apply our knowledge of relevant legislation, guidelines, regulations, and internal policy and procedures through the claims lifecycle

We keep you informed

  • We will meet with you to discuss any difficult claims.
  • We provide coverage evaluations, research the relevant information, and keep you informed.

We guide you through the process

  • We are responsible for making sure the claims process runs efficiently and smoothly.
  • We discuss the strategy with you and/or solicitors.
  • We are transparent about relevant information required to support the claims strategy.

We draw on our strong knowledge

  • We provide ourselves on the tenacity and technical knowledge of our claims team. Across the team we have experience working for insurance companies as underwriters, brokers and in the legal field.
  • We collaborate with the right people in our business, drawing on key strengths as we need them.

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